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Brought to you by Southern DHB and WellSouth primary health network

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    Shine is a leading New Zealand provider of specialist domestic violence support and services. We help women, children and men get out of the cycle of family violence and give them the chance to have a better, happier, safer future. 

    Shine Helpline
    Anyone in New Zealand affected by abuse can call our free phone 0508 744 633 for help 24/7, or chat online at  Callers can receive information, support and help with safety planning referrals to other appropriate support services.  Our helpline service has access to a range of interpreters and our helpline staff are also trained to use the NZ Relay service for deaf callers. 

    Shine Women's Refuge
    Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner.  Our two refuges are at confidential addresses and offer warmth, shelter, safety, food and clothing, and victims are supported by experienced and friendly staff.

    While at the refuge, families are helped with access to any needed services and to transition to safe, permanent accommodation.

    The refuge service can be accessed through our helpline. 


    Abuse and violence

    We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police and Oranga Tamariki - Ministry for Children, and Auckland DHB for victims of domestic abuse and their children. This support is offered through our helpline, and we also have a team of advocates in Auckland Central and North Shore that can provide more intensive support for victims considered high risk.

    We help victims to stay safe in their own homes where possible or, if not, help them access a safe house.

    Our KIDshine service works directly with children exposed to domestic abuse, visiting them in their own homes.


    Education and training

    We deliver a range of training programmes for allied professionals and community groups.  For more information see here 

    Our Shine in School programme, led by our specialist team, educates young people, promoting safe and healthy relationships. For more information see here

    Our DVFREE workplace programme supports employers with policy, procedures and training to create workplaces that are safe and supportive for staff experiencing domestic violence. For more information see here


    Legal / civil services

    Our helpline can give legal information specifically with regards to domestic abuse, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.

    'No Excuses' Stopping Violence Programme - Auckland City

    We offer a Ministry of Justice approved Stopping Violence programme 'No Excuses'.  For more information ring our office on (09) 815 4601 and speak to the 'No Excuses' Programme Coordinator or see here


    All services for victims of abuse are FREE.

    There may be charges associated with the Stopping Violence Programme - call (09) 815 4601 and ask to speak to the 'No Excuses' programme coordinator.