Māori support services for hospital care
Working together to provide you with successful journey from hospital to home.
Te Whatu Ora Southern Māori health services work in collaboration with both hospital, specialist, primary and community services to ensure the patient's journey from hospital to home is achieved successfully. Our work support patients and their whānau to help manage in times of ill health.
Te Whare Whānau / Family Room & Accommodation
Te Whare Whānau can provide accommodation for whānau of critically ill patients at Dunedin and Southland Hospital Hospital. This is a short-term emergency shared facility accommodation (1-3 nights, subject to need) is available to all inpatient whānau/family members that live outside the Dunedin and Invercargill boundaries. Please phone the Maori Health Liaison Service for availability on 03 474 0999 (extn. 58649) for Dunedin Te Whare Whānau and 03 218 1949 (extn. 8814) for Southland Te Whare Whānau.
A koha is required to help cover the cost of linen and day to day expenses to provide the accommodation service.
In the event of a death where the extended whānau wish to access Te Whare Whānau with the Tūpāpaku/deceased, tangi (a death) will take precedence over accommodation use. Whānau/family will be asked to find alternative accommodation. A list of accommodation and services can be found in Te Whare Whānau information folder located in Te Huinga Tahi.
Te Ara Hauora (the Māori Health Liaison Service) - Dunedin
Te Ara Hauora team provides inpatient support to Māori patients and their whānau who have been admitted into the Dunedin Public Hospital.
Services we offer for inpatients include:
- Social support services and a call reminder service to whānau related to pending outpatient appointments
- Cultural facilitation with health professionals designed to help Māori patients and their whānau during their stay in hospital
- Promotion of education and health promotion strategies
- Facilitate appropriate and effective coordination between both hospital and community services.
- Monitor and review whānau engagement with referred services
- Advocate on behalf of the patient and/or their whānau
- Facilitate access to accommodation for whānau members who have a loved one receiving hospital care.
The team works as an integral part of the wider hospital multi-disciplinary team to provide culturally appropriate support to patients and their whānau. We ensure that patients and their whānau are fully informed of and understand the process of care that will occur during their inpatient stay at Dunedin Public Hospital.
If you are a patient at the Dunedin Public Hospital and if you identify yourself as Māori, you will receive a visit from the Māori Health Liaison Service. All people can request contact from the Māori Liaison service by asking clinical staff to make contact with the service. We accept referrals to assist patients, but we are not a 24-hour service.
Te Ara Hauora is situated in the Whānau Room on the ground floor of Dunedin Hospital. Open 8:00am - 4:30pm Monday to Friday, phone 03 4740999 ext 8649 pager 6691 to make an appointment or speak to Te Ara Hauora.
Te Huinga Tahi / Māori Health Unit - Southland
Te Huinga Tahi (Māori Health Unit) provides nursing and social support services to Māori and non-Māori patients and their whānau/family. Here to support you and your whānau to achieve maximum health, well-being and independence. Te Huinga Tahi can connect you and your whānau with resources and services to ensure that your transition from hospital care to home is achieved successfully.
All people who identify as Māori will receive a visit from Te Huinga Tahi services. All people can request contact from Te Huinga Tahi (Māori Health Unit) when receiving hospital care in Southland by asking clinical staff to make contact with the service.
Te Huinga Tahi is situated in the Community Services Building on the Southland Hospital site.
Phone (03) 218 1949 extn 48309 to make an appointment or speak to Te Huinga Tahi.
Te Korowai Hou Ora / Māori Mental Health Service - Southland
Te Korowai Hou Ora is a Māori mental health service for adults and children experiencing a significant mental health issue requiring secondary care intervention. The aim of Te Korowai Hou Ora is to provide tangata whaiora and their whānau quality service based on the values of tika, pono and aroha that meet their needs on their journey to wellness. Te Korowai Hou Ora recognises that wellness can only be achieved through collaboration, understanding and dedication. The services are primarily hospital based.
To be referred to Te Korowai Hou Ora you must be a current mental health service user or are being assessed by the mental health service at Southland Hospital. You may request support from Te Korowai Hou Ora at any time through your Psychiatrist or Case Manager. Once we have received your referral a Cultural Worker or Māori Mental Health Nurse will contact you to arrange a suitable time and place for your first meeting. During this meeting there will be time for whakawhānaungatanga (relationship building) to take place and to kōrero about what your current needs may be and what services we can provide. We warmly invite whānau and / or support people to attend any mental health hui with you.
Te Korowai Hou Ora services are available for all tangata whaiora who are receiving clinical mental health services within Te Whatu Ora Southern. Te Korowai Hou Ora is situated at the Southland Hospital. Open 8.00am to 5:00pm, Monday to Friday, phone 03 214 5786 or 0800 443366 to make an appointment or speak to Te Korowai Hauora.
Te Oranga Tonu Tanga / Māori Mental Health Service - Otago
Te Whatu Ora Southern, Te Oranga Tonu Tanga (a pathway to healing) is a free kaupapa driven Māori service for adults and children providing awhi, manaaki and tautoko to those individuals and whānau who are experiencing a significant mental health issue. A range of services are provided by the Kaioranga Hauora Māori to tangata whaiora (clients). Services are provided for both hospital (for all tangata whaiora who are receiving clinical mental health services within Te Whatu Ora Southern) and community.
Referrals for Te Oranga Tonu Tanga can be received through self-referral, GP, Mental Health Services and Māori Health Providers. If you are a current (SDHB) Mental Health service user, you can request through either your Psychiatrist or Case Manager to be referred to our service. There is an expectation that you are currently receiving support from a registered mental health professional and that you meet the criteria for entry into the service. You can request a referral form from Te Oranga Tonu Tanga.
Once we have received your referral a Kaioranga Hauora Māori will contact you to arrange a suitable time and place for your first meeting. During this meeting there will be a time for whakawhānaungatanga (relationship building) to take place and to kōrero about what services we can provide and what your current needs may be. You can if you wish to bring along whānau members and/or support people to the meeting.
Te Oranga Tonu Tanga and the Intellectual Disability Service provide cultural support to tangata whaiora and their whānau in all areas of Oranga Hinengaro (Mental Health) and the Intellectual Disability Service. Te Oranga Tonu Tanga is situated at Te Taiahoaho on the Wakari hospital site. Open 8.00am to 4.30pm, Monday to Friday, phone 03 474 0999 extn. 5510 to make an appointment or speak to Te Oranga Tonu Tanga.