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OutLine Aotearoa (formerly OUTline NZ)

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    Our support line is answered by LGBTIQA+/Rainbow identifying peers who are trained to provide information to others over the phone in topics around sexual identity, gender identity and diverse sex characteristics. We are here to support Rainbow or questioning people, as well as their whānau, friends and supporters.

    Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access support, information and a sense of community. This service is free for people aged 28 years and older who live in the wider Auckland region (Auckland, Waitematā and Counties Manukau District Health Board areas).

    We work closely with RainbowYOUTH who support gender-diverse people aged 27 and younger in Auckland, and people of all ages in Northland.

    We also offer face-to-face counselling by qualified counsellors in Auckland or via videoconferencing in other parts of the country.

    0800 info line - free

    Call us on 0800 OUTLINE (0800 688 5463) any evening between 6pm and 9pm to talk to a trained volunteer from the LGBTIQ+ community.

    It’s free & confidential. Leave a message if we can’t answer and we can call you back.

    We’re here if you want to talk about rainbow identities and lives. We focus on topics around sexual orientation, gender identity and diverse sex characteristics, as well as rainbow people’s life experiences.

    We welcome calls from people who are questioning their sexuality or gender identity, LGBTIQA+/rainbow people, their friends, whānau and colleagues, or professionals who work with rainbow people as clients or customers.

    Please note this is not a phone counselling or crisis service.

    Counselling service

    OutLine offers specialist face-to-face counselling with experienced professionally qualified counsellors.

    Our clients come from the lesbian, gay, bisexual, transgender and intersex communities, or their families and also anyone questioning sexual orientation or gender. We are specialists in gender identity and sexuality issues, but have the skills and training to work effectively with you on most life issues. We can work collaboratively with other agencies to achieve your goals.

    OutLine works with most clients for a 6-week focused therapeutic process, following an initial assessment. You and your counsellor agree a plan of issues to address in sessions, as well as work out a cost you can afford. OutLine assists you to complete applications for Work and Income funding, where applicable.

    OutLine’s face-to-face counselling is professional and ethically sound. Our counsellors follow best practice in clinical supervision and ongoing upskilling. Our Mission is to offer a very professional face-to-face counselling service for individuals and couples from the Rainbow community, whilst being respectful of Tikanga Māori and adhering to the principles of the Treaty of Waitangi.

    Counselling clients come to our Central Auckland counselling safe-space for face-to-face sessions with our skilled counsellors. If you live too far from those places, talk to us about Skype counselling.

    To find out more, fill in the referral form or ring us free on 0800 OUTLINE.

    Transgender Peer Support Service (Auckland)

    Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access gender-affirming healthcare, providing information and resources, and creating connection and community with other gender-diverse people.

    This service is free for people aged 28 years and older who live in the wider Auckland region (Auckland, Waitematā and Counties Manukau District Health Board areas).

    We work closely with RainbowYOUTH who support gender-diverse people aged 27 and younger in Auckland, and people of all ages in Northland. Check out their website for more information if you meet those criteria.

    The people we work with are gender diverse or questioning their gender identity. We’re using gender diverse as an umbrella term that includes people who identify with terms like transgender, gender non conforming, non-binary, genderqueer, transsexual, agender, tāhine, whakawāhine, tangata ira tāne, Fa’afatama, Fa’afafine, Fakaleiti or Leiti, Fakafifine, Akava’ine and Vakasalewalewa.

    If you’d like to access this service, please fill in our referral form to tell us a bit about yourself and what kinds of support you’re looking for.

    LGBTIQ+ support

    Charges

    Our telephone helpline is a free service.

    Counselling:  the cost of counselling sessions usually ranges from $80-$120 depending on your financial situation, but please talk to us about your situation. Work and Income (WINZ) may help fund these sessions, and existing Work and Income clients should see if the Disability Certificate will meet counselling costs.