OutLine Aotearoa (formerly OUTline NZ)

Call us on 0800 OUTLINE (0800 688 5463) or visit https://outline.org.nz/chat/ any evening between 6pm and 9pm to talk to a trained volunteer from the LGBTIQ+ community.

It’s free & confidential. Leave a message if we can’t answer and we can call you back.

We’re here if you want to talk about rainbow identities and lives. We focus on topics around sexuality, gender, and diverse sex characteristics, as well as rainbow people’s life experiences.

We welcome calls and chats from people who are questioning their sexuality or gender, LGBTIQA+/rainbow people, their friends, whānau and colleagues, or professionals who work with rainbow people as clients or customers.

Please note this is not a phone counselling or crisis service.

OutLine offers specialist face-to-face and video counselling with experienced professionally qualified counsellors.

Our clients come from rainbow communities, or their families and also anyone questioning sexuality or gender. We are specialists in gender and sexuality issues, but have the skills and training to work effectively with you on most life issues. We can work collaboratively with other agencies to achieve your goals.

OutLine works with most clients for a 6-week focused therapeutic process, following an initial assessment. You and your counsellor agree a plan of issues to address in sessions, as well as work out a cost you can afford. OutLine assists you to complete applications for Work and Income funding, where applicable.

OutLine’s face-to-face counselling is professional and ethically sound. Our counsellors follow best practice in clinical supervision and ongoing upskilling.

Counselling clients can come to our Central Auckland counselling office for face-to-face sessions, or access counselling via video conferencing from anywhere in the country.

To find out more, fill in the referral form or ring us free on 0800 OUTLINE.

Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access gender-affirming healthcare, providing information and resources, and creating connection and community with other gender-diverse people.

This service is free for people aged 28 years and older who live in the wider Auckland region (former Auckland, Waitematā and Counties Manukau District Health Board areas).

We work closely with RainbowYOUTH who support trans people aged 27 and younger in Auckland, and people of all ages in Northland. Check out their website for more information if you meet those criteria.

The people we work with are trans or questioning their gender. We’re using trans as an umbrella term that includes people who identify with terms like transgender, gender non conforming, non-binary, genderqueer, transsexual, agender, tāhine, whakawāhine, tangata ira tāne, Fa’afatama, Fa’afafine, Fakaleiti or Leiti, Fakafifine, Akava’ine and Vakasalewalewa.

If you’d like to access this service, please fill in our referral form to tell us a bit about yourself and what kinds of support you’re looking for.