Healthline

If you or your whānau are unwell, the best ways to get support are:

• call your family doctor – for advice or information 24 hours a day, 7 days a week.
   
• call Healthline free on 0800 611 116:  
  • if you don’t have a family doctor
  • if you’re feeling unwell but you’re not sure if you need to see a doctor
  • for advice about what’s happening for you and next steps
  • if you want some advice about a family member or a friend who’s sick (if you are with them)
  • if you want advice on finding services near you - you can also check www.healthpoint.co.nz.
     
• if it’s a medical emergency – call 111.
  • A medical emergency includes chest pain or tightness, difficulty breathing, choking, severe bleeding or bleeding that won’t stop, sudden weakness or difficulty talking, fainting or unconsciousness.

Healthline is staffed by an experienced team that includes registered nurses, paramedics and health advisors, who can provide you with health information and advice on care.

Good things to know about Healthline:

• They can arrange to talk with you in your language, including Te Reo Māori - when your call is answered, say you'd like an interpreter and the language you’d like to speak in.
• They can also engage with the NZ Relay Services and support you if you are Deaf, hearing impaired, Deafblind or speech impaired.
• Phone calls are free – including from a mobile phone.
• You can call anytime 24 hours a day, 7 days a week.