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Gore Hospital Services

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    Gore Hospital has 16 inpatient beds for acute medical, and assessment, treatment and rehabilitation for our patients. We have around 800 admissions a year to our inpatient area.

    We also have a 24/7 Emergency Department that is equipped with a modern High Dependency Unit (HDU) for severe trauma and critically ill patients. The HDU has full resuscitation facilities and patients can be stabilised in this unit and are often transferred to the ward or to another hospital for specialist intervention.

    Gore Hospital offers a wide range of services to their patients including:

    • 24 hour / 7 day Emergency Department 
    • Inpatient and outpatient services, including public and private clinics
    • Maternity
    • Mobile Surgical Services

    See below for more information on all services.

    Procedures

    Emergency Department

    If you require urgent medical attention, PLEASE DO NOT HESITATE TO call an ambulance by dialling 111 or come to the Emergency Department immediately.

    Our Emergency Department is open 24/7 for emergencies. Registered Nurses triage patients on arrival and they will be seen according to the severity of their condition.

    We have a modern High Dependency Unit (HDU) for severe trauma or critically ill patients. Acute orthopaedic, soft tissue and other injuries may be referred to Southland Hospital for specialist care.

    Telephone triage advice is available 24 hours a day, seven days a week by either  

    ED Registered Nurse on: 03 209 3030 Healthline on: 0800 611 116

    Inpatient Services

    We have 16 inpatient beds available for acute medical and assessment, treatment and rehabilitation patients.
    Our medical admissions include people with respiratory and cardiac disorders and patients with multiple medical conditions. The Assessment Treatment & Rehabilitation area of the ward aims to improve the health, function, well-being and independence of people with disabilities. These conditions include stroke CVA, confusion and dementia, frail elderly, osteoporosis, osteoarthritis, and Parkinson’s disease.

    We believe our patients should be treated with respect and dignity and be involved in any decision making and treatment while at the hospital.

    Outpatient Services

    Gore Hospital has both private and public specialist clinics on a regular basis. Appointments can be made once a referral has been received from a patient's GP or specialist. Public clinics are funded by the Southern District Health Board.

    Public Outpatient Clinics

    Dietitian Diabetes Education Eye Photography Incontinence Nurse Orthopaedic Wound Care Paediatric STD Speech Language Therapy Surgical

    Private Outpatient Clinics

    Southern Audiology Heartwatch Cardiac Diagnostic Testing Cardiology (Mr Michael Williams) Ear Health Southern Ultrasound

    For more information or to schedule an outpatient clinic appointment, please call: 03 209 3029

    Patient & Visitor Information

    Smoking
    Gore Hospital is a smoke free environment. Smoking is not permitted anywhere in the hospital or on the grounds.

    Visiting Hours
    Hospital visiting hours are every day from 2:00pm until 8:00pm. Visits outside of these hours and Emergency Department visits are at the discretion of the senior Registered Nurse on duty.

    Family/Whanau Room
    Our Family/Whanau room has a fully equipped kitchen, bathroom, small living room, dining area, TV and beds. Please contact our nursing staff if you need to use it. The Family/Whanau room has been made possible by the generous support of the Cancer Society.

    Meals
    Meals are provided to all inpatients in their rooms or in the dining room. If you have special dietary requirements, please inform your nurse and she will arrange for the dietitian to visit you.

    Breakfast is served at 8:00am Morning Tea at 10:00am Lunch is served at 12:00pm Afternoon Tea at 2:30pm Tea is served at 5:00pm   Telephone, Computer and Newspapers There are public telephones for local calls in the main reception area and also in the maternity patient lounge. There is also a cordless phone in the ward for patient use. We have a computer available for use in the patient lounge. The Southland Times, Newslink and The Ensign are delivered to the hospital. The Southland Times is available for a small charge at the honesty box near the nursing station.

    Mail
    Our address for patient mail is:
    [Patient Name]
    c/- Gore Hospital
    P O Box 274
    Gore 9740

    For outgoing mail, please ask a nurse to place it in the outgoing mail tray by 2:30pm.
    Flowers or parcels will be delivered to patients when they arrive.

    RSA and Spiritual Care
    Representatives of the RSA visit the hospital on a regular basis, usually at the weekend. If you would like a visit, please let the reception staff know.
    If you wish to have a visit from your church representative, please contact them directly or ask a staff member to do so on your behalf. If you stated a religious preference when admitted, you may be visited by a church member. If you would rather not have them visit, please let the reception staff or your nurse know.

     

    Dietitian

    Gore Hospital provides dietitian services for patients on a part-time basis. Outpatient clinics are usually held weekly, with additional clinics as required.

    For more information, please contact our dietitian on: 03 209 3030

    District Nursing

    Our District Nursing service provides holistic support to patients in their own environment, allowing them to maintain their independence with dignity. District Nursing services are available Monday to Friday 8.00am to 5.00pm and reduced hours in the weekend and on public holidays.

    For more information, please call: 03 209 3011

    Laboratory

    Laboratory diagnostic services are provided by Southern Community Laboratories and they are open Monday to Friday from 8:30am until 5:00pm.

    Services include Microbiology, Haematology, Biochemistry and Blood Bank services. A request form from your GP or specialist is required to have tests performed.

    For further information, please call: 03 203 9188

    Maternity Services

    Gore Hospital has a modern, comfortable Primary Birthing Unit with a birthing room, lounge and two twin bedrooms with ensuites. 

    The maternity unit offers labour and delivery services, postnatal care within the hospital, and support with breastfeeding.

    We have attained Baby Friendly Health Initiative accreditation which actively promotes and supports exclusive breastfeeding from birth. For more information on the BFHI initiative click here.
    Independent Midwives operate within the unit and are supported by our Facility Midwives and team of registered and enrolled nurses. These midwives work closely with specialists at Southland Hospital to ensure the best care for mother and baby.

    Independent Midwives who work in our community offer care from pre-conception through pregnancy and postnatal care.

    Independent Midwives

    Kelsey Andrews
    027 392 6973

    Natasha Baillie
    021 258 2701

    Lauren Black
    027 917 9188

    Janelle Carse
    027 514 1060

    Heather Hetaraka
    027 233 4748

    Leanne Turnbull
    027 676 8664

    Shelley Wesselson
    021 249 9964

    Meals on Wheels

    To receive Meals on Wheels, a patient must be referred by a GP or another healthcare professional and an assessment will be made by a District Nurse. If you qualify, the nurse will specify how many meals you receive each week and your dietary needs will be taken into consideration.

    Cooked, two-course midday meals are delivered Monday to Friday.

    Gore Hospital supplies Meals on Wheels to people in Gore, Wyndham, Mataura and Edendale.

    For more information, please call: 03 209 3011

    Mobile Surgical Services

    The Mobile Surgical Bus visits Gore Hospital every six weeks to perform low-risk elective day surgery procedures, including minor dental surgery. Rural patients save time and money by being able to stay close to home rather than having to travel to a base hospital.

    Click for more information about mobile surgical services.

    Occupational Therapy

    When an injury, illness or disability limits a person's ability to function, an occupational therapist can help them stay independent.

    The Occupational Therapy Department offers daily living retraining, adaptive equipment, housing modifications, cognitive assessments, concussion follow-up and preoperative joint replacement home visits.

    For more information or to schedule an appointment please call: 03 209 3014

    Needs Assessment

    Needs assessments are done in conjunction with the Southern District Health Board to support older people in maintaining their independence. A Needs Assessment requires a referral from a doctor, district nurse, healthcare provider or by phoning the needs assessor.

    To speak to one of our needs assessors please call: 03 209 3030

    Physiotherapy

    Physiotherapists assess, diagnose and treat movement disorders resulting from injury, disease or lifestyle factors. Our Physiotherapy team at Gore Hospital provides inpatient, outpatient and community physiotherapy services.

    Physiotherapy services are available to patients in our medical, maternity and rehabilitation wards. Our outpatient clinic supports patients with joint, respiratory, and neurological disorders. We also assess and support clients with issues around mobility, balance and falls. In-home/community assessments can be completed in certain circumstances.

    For more information call: 03 209 3013

    Social Work

    Social workers support individuals, whanau and communities to achieve quality of life and empower them to manage their own lives. Our social workers complement and enhance services provided by other healthcare professionals.

    Please contact our social workers on: 03 209 3030

    Speech Language Therapy

    Speech language therapy is provided on a part-time basis. Our speech language therapist works closely with patients who have communication problems due to injury or disease, including the identification, remediation and prevention of issues with swallowing and effective communication.

    For more information or to schedule an assessment, please call our speech language therapist on: 03 209 3030

    X-Ray Services

    Pacific Radiology provides X-ray services to Gore Hospital. Most X-rays are free, but there are circumstances where you may be charged.

    The X-ray department is open from 9.00am to 5.00pm, Monday to Friday and for after hours/weekends there is an on-call service. Referrals to the x-ray department are made through our Emergency Department, a GP or specialist and an appointment is necessary.

    For more information or to schedule an appointment please call: 03 209 3015

    Privacy

    The Health Information Privacy Code (1994) has been developed essentially for health agencies and their consumers and has strict guidelines with regard to your privacy and our obligations to assist you in protecting your privacy while you are a patient at Gore Hospital.

    The Code covers how healthcare providers should collect, record, store and disclose an individual's health information. The code also allows that health providers can share your information with other agencies as appropriate. Only authorised people entitled to view the information in the course of providing and evaluating services to the patient shall have access to individual health records. For more information on the Health Information Privacy Code visit the Privacy Commissioner website at: www.privacy.org.nz.

    Information obtained by staff at Gore Hospital about you is held in strictest confidence and is used for your ongoing healthcare.

    If you feel your privacy has been breached in any way you can contact the Chief Executive, Gore Hospital, or the Privacy Commissioner.

    • Contact: Chief Executive, Gore Hospital Ph: (03) 2093030
    • Privacy Commissioner Ph: 0800 803 909

    Access To Personal Medical Records

    All patients have the right of access to their own personal medical records. Information shall be made available to a patient upon request unless a reason exists under the Health Information Privacy Code (1994) for withholding it. Patients can inspect their health record and are entitled to request a copy of all of it, or a selected part of it.
    To ensure records are provided to authorised people only, we may ask for the identity of the person making the request to be verified. It is acceptable for a patient to request or authorise another person to access their records on their behalf. A written authority is required.

    Please write to, or contact, Medical Records, Gore Hospital, P O Box 274 Gore 9740, if you wish to view or have copies of your records. If you are an inpatient and wish to view your medical records, please ask the nursing or medical staff.

    Release of Information

    As a patient, you can if you wish to do so, request that no information is released about you or your presence in hospital. Please do not hesitate to discuss with your nurse if you do not want any information released.