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Brought to you by Health New Zealand | Te Whatu Ora – Southern and WellSouth primary health network

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Emergency Consult

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    Emergency Consult provides rapid, 24-hour access to emergency medicine doctors in the form of a video consultation (also known as telehealth). This allows you to access care on-demand from your camera-enabled phone or device without having to travel to a hospital or clinic, whether you are at home or away from home.

    As well as urgent unplanned telehealth care for the public, we also assist other healthcare providers by providing after-hours, surge demand support, and emergency medicine expertise. You may be seen by Emergency Consult if you require care from:

    • Emergency Departments
    • Overloaded Clinics
    • Ambulance Services
    • Pharmacies
    • Aged Residential Care
    Read more here

    Practitioners

    • Dr Amanda Collins

      Emergency Medicine Specialist
    • Dr Bradley Peckler

      Emergency Medicine Specialist
    • Dr Elizabeth Park

      Emergency Medicine Specialist
    • Dr Leonard Chanwai

      Emergency Medicine Specialist
    • Dr Richard Highstead

      Emergency Medicine Specialist
    • Dr John Bonning

      Emergency Medicine Specialist
    • Dr Jordan Vincent

      Emergency Medicine Specialist
    • Dr Katherine Kabala

      Emergency Medicine Specialist
    • Dr Katherine Heuser

      Emergency Medicine Specialist
    • Dr Kris Walpot

      Emergency Medicine Specialist
    • Dr Laura Wilkinson

      Emergency Medicine Specialist
    • Dr Mark Sagarin

      Emergency Medicine Specialist
    • Dr Martyn Harvey

      Emergency Medicine Specialist
    • Dr Mustafa Al Shaar

      Emergency Medicine Specialist
    • Dr Aye Aung - Holebrook

      Emergency Medicine Specialist
    • Dr Thomas Carter

      Emergency Medicine Specialist
    • Dr William Rush

      Emergency Medicine Specialist
    • Dr Kiri Manning

      Emergency Medicine Specialist
    • Dr Leanne Toney

      Emergency Medicine Specialist
    • Dr Leslie Crebassa

      Emergency Medicine Specialist
    • Dr Lucy Edwards

      Emergency Medicine Specialist
    • Dr Melissa Nguyen

      Emergency Medicine Specialist
    • Dr Satra Browne

      Emergency Medicine Specialist
    • Dr Zachary Sturges

      Emergency Medicine Specialist
    • Dr Adrian Kerner

      Emergency Medicine Specialist
    • Dr Karen Danenhauer

      Emergency Medicine Specialist
    • Dr David Haunschmidt

      Emergency Medicine Specialist
    • Dr Susan Johnson

      Emergency Medicine Specialist
    • Dr Karina Walters

      Emergency Medicine Specialist
    • Dr Elspeth Richardson

      Emergency Medicine Specialist

    Staff

    We have many of Aotearoa's finest Emergency Medicine Specialists and an equivalent number of registered nurses (RNs) in our team. We’ve all worked extensively in hospital Emergency Departments. Our doctors and nurses work remotely and are dispersed across New Zealand. Our clinical team is supported by an operational headquarters in Kirikiriroa Hamilton.
    More information about our team here.

    Services Provided

    Telehealth Consultation

    A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

    Service types

    • Telehealth consultations - anyone can access
    • Video consultations
    Minor Accident and Injury Care

    Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

    Procedures

    Urgent Telehealth Consultations

    You will speak with a senior emergency medicine consultant who will discuss your symptoms and provide comprehensive treatment advice. The treatment can include prescriptions, referrals, further investigations such as labs or x-rays, or medical certificates.

    Charges

    You can create an account and pre-pay ahead of time. Or simply purchase consults if/when you need them.

    A doctor consult costs $89 for adults and $49 for children 14 and under.

    We are ACC registered so you can still be covered by ACC.

    Age groups

    • Child / Tamariki
    • Youth / Rangatahi
    • Adult / Pakeke
    • Older adult / Kaumātua

    How do I access this service?

    • Website / App
    • Contact us
    • No appointment required
    • Casual (not enrolled) patients

    Fees and Charges Categorisation

    • Fees apply