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The Doctors Whakatipu

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    The Doctors Whakatipu is a community based general medical practice situated in Frankton. It serves patients from the wider Wakatipu basin, stretching Glenorchy to Gibbston and as far south as Athol.

    The Doctors Whakatipu is a traditional general practice, catering primarily for local families.

     

    Staff
    Our team is made up of 4 GPs (see details below under “General Practitioners”) and:

    Practice Manager: Kan Shah

    Paramedic: Dean Brown

    Nure Practitioner: Olivia Casey

    Nursing Staff:  Anne Hailes (Nurse Lead),  Caroline Coleman, Anna Chisari, Natalie Thomas (Nurse Prescriber), Renee Rangi, Alejandra Flores De La Torre

    Receptionists: Adela Masarykova (PCPA in Training), Roxana Aramo, Sharon Britton,  Tina Capill, Emma Cole

    COVID-19 Vaccination

    • Make an appointment

    Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

    Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

    Practitioners

    • Dr Val Miller

      Dr Val Miller

      General Practitioner - Vocationally Registered
    • Dr Joanne Lett

      General Practitioner
    • Dr Duncan MacDonald

      General Practitioner
    • Dr Kim Hurst

      General Practitioner - Vocationally Registered

    Services Provided

    Special Assistance Support (COVID-19 Vaccination)

    If you would like additional support or assistance at your vaccine appointment, you can let us know when you book your slot.

    Service types

    • Support to make decisions
    • Assistance to move around
    • Wheelchair access
    Immunisation

    Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

    Service types

    • Pregnancy vaccinations
    • Childhood immunisation programme
    • 45 year old vaccinations
    • 65 year old vaccinations
    • Adult flu vaccine
    • Child flu vaccine
    • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
    • Human Papillomavirus (HPV) vaccine
    • Measles / Mumps / Rubella (MMR) vaccine
    • Meningococcal vaccine
    • Shingles vaccine
    • Travel vaccinations
    • Catch-up missed vaccinations
    • Workplace flu vaccinations
    • Privately funded vaccinations
    Travel Health Advice

    Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

    Immigration Medicals

    Applicants for New Zealand visas may be required to provide medical and chest x-ray certificates to demonstrate an acceptable standard of health. Immigration New Zealand uses eMedical, an online platform for processing immigration health examinations. The examining doctor records the applicant’s health examination results in eMedical then electronically submits them to Immigration New Zealand where they are associated with the applicant’s visa application once it is submitted. Only doctors who have been approved by Immigration NZ are able to conduct the medical examinations. The immigration officer who assesses the applicant’s visa application will determine whether they have an acceptable standard of health. Visa applicants requiring an immigration medical examination must make an appointment with an eMedical enabled clinic on Immigration New Zealand’s approved list.

    Adult and Child Medical Care

    Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

    Repeat Prescriptions

    Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

    Patient Portal

    A patient portal is a secure online tool provided by GP practices that can allow convenient access to your health information as well as interaction with the practice e.g. booking appointments and requesting repeat prescriptions.

    Cervical Screening

    All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

    There are now more options for how you have cervical screening done:

    • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
    • a cervical sample taken by a healthcare professional (used to be known as a smear test).

    Talk with your healthcare provider to decide which option is best for you.

    If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

    If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

    For more information: Cervical screening | Time to Screen - National Screening Unit

    ECG

    An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

    Long Acting Reversible Contraception (LARC)

    LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods:

    • Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD).
    • Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm.

    Depending on the type of device, it will need to be changed after between three and ten years.

    Read more about LARC methods here

    Service types

    • Implant (Jadelle) inserts
    • IUD inserts
    • Implant (Jadelle) removal
    • IUD removals
    • Free or subsidised contraception services (enquire for eligibility and details)
    Lab Results

    Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

    While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

    Liquid Nitrogen

    Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
    Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

    For more information click here.

    Minor Surgery

    Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
    These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

    Lung Function Test (Spirometry)

    Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much air can be breathed in and out (inhaled and exhaled) which is called flow. This tool is used to assess damage caused by conditions like COPD (chronic obstructive pulmonary disease – a group that includes bronchitis and emphysema), pulmonary fibrosis, cystic fibrosis and asthma. Results are shown on a graph called a pneumotachograph.

    For more information click on the following link http://en.wikipedia.org/wiki/Spirometry

    Telehealth Consultation

    A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

    Service types

    • Phone consultations
    • Telehealth consultations - anyone can access
    Well Child/Tamariki Ora Health Checks – Birth to Three Years

    All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whanau support.

    Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC).

    Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Maori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area.

    More information about Well Child services is available on the Ministry of Health website.
     

    Health screening

    Service types

    • Cervical screening
    • Prostate check
    • Bowel screening
    • Breast screening (mammogram)
    • Diabetes screening
    • Throat swab for rheumatic fever prevention
    Sexual and reproductive health

    Service types

    • Contraception (birth control) advice
    • Menopause
    • Sexually transmitted infection checks
    • Male sexual health
    • Pregnancy testing
    Weight loss management
    This service offers support to people who are overweight or obese to reach and maintain a healthy weight. Weight loss approaches may involve diet and lifestyle changes or weight loss medications, or both may be offered.
    Vasectomy

    If a man decides he does not want to father children, he may choose to have a vasectomy which is a simple and effective method of sterilisation.
    During this surgical procedure, the vas deferens (the tubes carrying sperm from the testicles to the penis) are cut. A vasectomy can be carried out in a doctor's surgery and takes between 30 and 60 minutes.

    Wellbeing Programme in General Practice (IPMHA)

    Our GP practice has team members who work alongside your doctor and nurses to provide you with a range of mental wellbeing supports and tools. These team members may include Health Improvement Practitioners (HIPs), Health Coaches and Support Workers.

    View the following link for more information about wellbeing support in general practice and the national Access & Choice programme.

    Minor Accident and Injury Care

    Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

    Fee comment

    Enrolled Patients
    Repeat Prescription Requests $34
    Driving Licence Medicals $130
    Non Enrolled/Casual Patients
    Children aged under 14 $55
    Children aged 14-17 $105
    Adults 18 Years and Over $105
    General Charges
    Immigration Medicals $295
    Driving Licence Medicals $185
    Travel Vaccine Consultation $80
    Travel Vaccination Dependent on vaccination type
    Urine Drug Screen Test $100
    ACC Consultations $75. Free under 13's
    Sexual Health Consults with Nurse $45
    Aclasta Infusion $120
    Weekend Surcharge $50
    Overseas Patients
    Adults and Children $210

    How do I access this service?

    • Make an appointment
    • Enrolled patients

    Disability Assistance

    • Provision for wheelchair access