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Citizens Advice Bureau Dunedin | Te Pou Whakawhirinaki o Ōtepoti

On this page

    CAB provides free, confidential, independent information and advice to anyone in the community about anything. There are no criteria to meet to use the CAB service – they will help and advise anyone.
    They help people to;
    • understand their rights and obligations under the law
    • have the confidence and support they need to take action or the next step
    • access the services they need

    The Dunedin Ōtepoti CAB service is provided by skilled Volunteer Bureau Interviewers who are supported by a manager and a comprehensive online knowledge base that is credible, reliable, and current.

    CAB are contactable face to face by phone or via email

    They have three language support services available including access to Te Whatu Ora Southern interpreters (funded by the DCC) to be at CAB with you. They also have access to an on-demand phone interpreter service and CAB interviewers who can offer the CAB service in other languages.

    Staff

    A manager and 31 marvellous volunteers
    Employment support

    Your employment rights under the law - information, advice and how to resolve issues.

    Tenancy and renters rights

    Tenancy rights and responsibilities under the Residential Tenancies Act. Renters rights. Information, advice and how to take action

    Consumer information

    Your rights under the Consumer Guarantees Act - information, advice and how to take action

    Immigration

    CAB holds hard copies of immigration booklets and pamphlets and can help anyone fill in immigration forms (or online applications).
    CAB can advise on current immigration legislation. 

    Families and relationships

    Advice and help with - Dissolution of marriage, resolving parenting disputes, relationship property, custody

    Services and community groups in your area

    CAB has a Community directory of approximately 500 local organisations, social services, clubs, hobby groups, and sports clubs in the wider Dunedin area.
    Also 35,000 nationwide community directory listings.

    Former Refugees

    CAB is a service for anyone about anything so this includes former refugees and all migrants

    Interpreter service

    CAB has three language support options;
    A free face-to-face interpreter can be booked to be here with clients at CAB - through Te Whatu Ora Southern
    Access to an on-demand phone interpreter service - np need for a booking
    CAB volunteers around the country can offer clients the CAB service in your language (call to see who is available on any given day).

    Legal / civil services

    CAB is passionate about access to justice for all and plays an important part in providing clients with information and advice regarding their rights and how to take action under the law.

    Universal advice, information and help

    Free help, advice, and information on any issue affecting anyone.

    Charges

    Free

    Age groups

    • Older adult / Kaumātua
    • Adult / Pakeke
    • Youth / Rangatahi
    • Child / Tamariki