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Patient complaints

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The number of patient complaints made to the SDHB in the past five years, broken down by each year, 2015 to 2019, if they were either upheld or disciplinary action or corrective measures were taken/introduced as a result of the complaints, and how many complaints in the same time frame were made to the HDC about the SDHB or its employees, each year? How many complaints resulted in the SDHB being found in breach of The Code of patient rights?

How many personal grievances were taken against the SDHB in the same time frame, broken down by year, and how much was paid out to staff who took personal grievances each year.