Health New Zealand | Te Whatu Ora provides important safety and public health information through our accounts on Facebook, Instagram, Twitter and LinkedIn. We use these to engage with our communities, and welcome posts and comments. However, we may decide to remove posts or comments if they go against our community guidelines.
Remember that we cannot assess your health over social media. If you need answers to a health problem please ask your GP, or call Healthline for free on 0800 611 116. In an emergency, always call 111.
If we get information that suggests someone might be at risk of harm, we may share that with Police or Netsafe to keep them safe. But our accounts are not an emergency service and we don’t monitor them all the time. If you or anyone else is at risk of hurting yourself or others, please call 111 or look for mental health services and information.
Enforcing community guidelines
Health New Zealand | Te Whatu Ora reserves the right to:
- decide what content we think is inappropriate
- hide or remove inappropriate content
- ban users from social media communities.
We may delete content which contains:
- racism, sexism, homophobia, or any other hate speech
- statements that might be defamatory
- confidential information (including personal details or health information)
- misinformation
- spam or advertising
- offensive language, abusive language, or threats
- statements that are off-topic or derail the conversation
- nudity, pornography, or child abuse
- excessive violence
- content that is illegal, gives instructions on illegal activity, or encourages people to break the law.
If you find content on any of our accounts which you feel breaks these guidelines, please let us know.
We may use comments and messages submitted to our social media pages for reporting, after removing names and other personal details.
Last updated: 21 September 2023