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Brought to you by Southern DHB and WellSouth primary health network

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Our current status and visitor restrictions

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Our hospitals, doctors’ surgeries, and other essential health services are still open but some changes have been made to keep our patients, staff and the community safe.

We want to reassure the public that we are here to help and essential services are still running and support is there for you if you need it. Here is some useful information about Southern DHB hospitals and health.

Visitor Restrictions
During Level 2. The visitor policy is under regular review and any changes to the policy will be advised as soon as it is released.

  • Inpatients can nominate one person who will be allowed to visit them in hospital
  • This person will be allowed to visit once a day
  • This person will be screened for COVID-19 and details taken upon entry to the hospital

We are required to continue screening of all patients and visitors attending our facilities. Please be prepared for some delays when you arrive at one of our hospitals or facilities and ensure that you allow additional time when attending any appointments. If visiting please be aware our busiest time is at 2pm and accordingly, if you are able to delay your visit delays may be reduced.

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Non-urgent surgery and outpatient appointments 
We continue to resume health services across the region, in order of clinical priority. This may mean managing appointments in a different way such as via online/telephone/non-contact methods. Please be reassured that you will be contacted as soon as we can if you have an outstanding appointment or surgery.
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Maternity Services
Midwifery care and maternity care is an essential service and is available for everyone who needs it. For pregnancyr elated care and advice please contact your Lead Maternity Carer. Women who have not been exposed to COVID-19 are still able to choose their place of birth as per normal. Healthy well women with normal pregnancies are encouraged to consider birth at home or their local primary maternity unit. Women can also consider a postnatal transfer to a rural primary maternity unit for inpatient postnatal care.

Women in labour in a maternity facility will be allowed one support partner, for the duration of the labour and birth. A maximum of one visitor at a time and one visit per day for women in antenatal in-patient or postnatal wards. 
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Mental Health
Please make contact with the Nurse in Charge prior to make arrangements for a visitor.

Your GP clinic
General Practices in the Southern District are open. People should call if they need health care. If you would ordinarily call your doctor, call your doctor.
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Pharmacies are open. Please check opening times, as they may be different to usual.
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Dental Care
At Level 2 low-risk patients are able to receive a normal range of dental care from their usual provider. Please be aware that we are expecting to catch up on a lot of deferred work over the next few weeks.

Community Oral Health Services for children aged 0-12 years are open.
Oral Health team:
Otago 0800 672 543
Southland 0800 570 300

For adults in the Southern district, please contact your usual provider. Patients who are identified as high risk will only be able to have essential emergency care provided.
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Other essential services

Sexual Health Services
Dunedin and Southland sexual health clinics are open. Patients are asked to contact the clinic to arrange a consultation. There are no drop-in clinics available.

Dunedin Clinic
Open Monday to Friday 9am - 4.30pm
Phone 0800 742 546 ext 1

Invercargill clinic 
Open Mondays 9am-4.30pm
Phone 0800 742 546 ext 2

Urban and rural youth health clinics: Youth health & wellbeing, sexual health & contraception. This service is available.
Please contact your public health nurse or email
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District nursing
The district nursing service are now providing a full range of services with home visits and clinic recommencing. Referrals are being accepted as normal. To accommodate the requirements under Level 2 and maintain patient and staff safety, there may be some changes to how some services are delivered.
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Home care services
Home and Community Support Services are progressively returning to providing a full range of services. Clients will be contacted by the provider. To accommodate the requirements under Level 2 and maintain patient and staff safety, there may be some changes to how some services are delivered.
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Home Team/Community Rehab
These services are operating as normal and patients will be contacted if there is a change to their schedule.
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Hospice services continue to be delivered through Otago and Southland. Inpatient and community services are running largely as normal. Access to advice and support is available 24/7 (Otago 0800 473 6005 and Southland 0800 211 308) and is not limited to patients known to the Hospice. 
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Meals on wheels
The Meals on Wheels services are being delivered as usual. Clients should have a good back up plan just in case a meal doesn’t make it to its destination.
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Southern Community Laboratories
Information about Southern Community Laboratory centres that are operating and their opening times can now be found here. Please click on ‘Otago-Southland clinics – summary of changes’
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Public Health Nursing
Public health nursing services are available to schools and families for child and youth health. Please contact: publichealthnursing@southerndhb.
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