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Well-being Support in Central-Lakes

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The Central-Lakes community is facing real challenges at the moment, and the whole community is working together to provide people with the support they need.

The community is continuing to pull together to support people in the Central-Lakes area, as we face the impact of the pandemic.

The Central Lakes Mental Wellbeing Psychosocial Recovery Action Group has been formed, with representatives from Southern DHB, WellSouth PHO, Queenstown Lakes District Council and Central Lakes Family Service. We are coordinating events, and helping ensure information about the support available is shared across the community.

If you need help, reach out. There is support for you. It is natural and understandable to have a range of emotions at this time, and these may go up and down. This is normal and you are not alone.

If you, or someone close to you, is in crisis

  • Call or text 1737 for free counselling, anytime
  • Call the Southern DHB Crisis Mental Health Emergency Service - 0800 467 846

    If you are concerned about the immediate safety of someone please call 111 and request police assistance. 

Virtual and telephone support

Call or text 1737 for free counselling, anytime. There are also many excellent resources available online, providing great advice for looking after your own well-being, or supporting those around you - for example, check out the Mental Health Foundation  and

Support in the Community

Where to get help

Queenstown Lakes District Council has been supporting people to find information about a wide range of issues, including welfare and immigration. Find out more on the QLDC website here. We know that there are people in Queenstown concerned they are not eligible for free health care. Information about possible short-term financial support can also be found through the Red Cross here

Neighbourhood Support is a nationwide community-led movement that brings people and neighbourhoods together to create safe, resilient and connected communities.  

Southern DHB has a staff liaison with the Queenstown Lakes District Council team to assist people, particularly those unfamiliar with the New Zealand health system, to access services.

Online Well-being Sessions

Free, virtual community events aimed at supporting well-being during and beyond the Covid-19 lockdown. Register now to access a range of sessions held in real-time, with people who have ‘been there, lived that’. Click here for more information

Well-being Fridays

Come along for a cuppa, chat, and good advice about looking after yourself and others. 

More information on the next session will be updated soon.

Red Cross Information Hub

Red Cross is offering a walk-in information hub for clients every Thursday from 10am to 12pm at Malaghan House, 10 Memorial Street, Queenstown. Staff and volunteers are providing assistance on how to apply online, answer questions related to VCMM and provide psychosocial support to those in need. This hub will remain until the end of the programme on 30 September. More information in the PDF below:

Support for children in primary schools

Central Lakes Family Services (CLFS) has employed a full time social worker to work in the seven Queenstown Primary Schools. Any children needing support can be referred through their school. 

Find out more about community services:

Guide to Support Services Guide to Youth Support Services

Your General Practice

Your General Practice is an important option if you need mental health support. Your GP can refer you to further services.

If concerns become more significant, you may be referred to specialist mental health and addiction services. Southern DHB has crisis, adult, child/adolescent and family mental health and specialised addiction services available to the people in the Central Lakes area.

Find out more about our services:

About Mental Health Services in the Southern District

Southern Health Mental Health Services A-Z