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Hospital services

Our hospitals services at Orange

You cannot be asked to provide your vaccine pass to access basic needs services, including supermarkets, dairies, petrol stations, public transport, pharmacies and essential health care - this includes our hospital services and visitation. 

Visiting under Orange

Inpatients may receive one visitor at a time, with each visitor allowed to visit once each day. Again, this is to help maintain physical distancing requirements on the wards, which is particularly challenging in shared rooms if patients have more than one visitor at a time. 

Visitors are asked to wear a mask, scan in to all areas they visit in the hospital using the QR codes, practice hand hygiene and stay home if they are sick. 

If you are visiting our hospitals from a Red area under the COVID Protection Framework (under permitted travel or a travel exemption), please contact the duty managers at the hospital ahead of your visit, so we can advise of any precautions you should take. 

Visiting times 

  • Dunedin Hospital:  2pm – 8pm 
  • Southland Hospital: 2pm – 8pm 
  • Lakes District Hospital: 2 - 6pm 
  • Wakari Hospital: 2pm - 8pm 

*Some wards in our hospitals have special visiting guidelines – for more details click here

Requirements for visiting our hospitals 

Masks or face coverings must be worn by outpatients and visitors. This includes: 

  • When in Common Areas 
  • In Wards 
  • In Lifts/Elevators 

They should also be worn: 

  • By inpatients where practicable/sensible 
  • When patients are moving through common/shared spaces

Physical distancing  

Please keep 2 metres from people you do not know in public places. 

Keep 1 metre apart in controlled environments like workplaces where practicable. 

In the hospital cafeteria / café please comply with the 2 metres rule and do not rearrange seating, Please wear your mask when you’re not eating. 


Hospital Cafes

All cafes are open under Orange, but with restrictions as follows

  • Face masks must be worn whilst interacting others in the café
  • Scan on entry
  • Sanitise your hands
  • Maintain the seating arrangements
  • Do NOT place your worn face mask on the tables whilst eating.
  • Staff will be monitoring numbers and may restrict access.
  • Attempt to limit your time in the café to allow others to use the facility.
Screening patients and visitors

People will be screened either prior to or upon arrival at hospital. Screening will apply to all patients presenting to Southern Emergency Departments and the support person accompanying them. 

This is because the limited space in Emergency Department waiting rooms means that people are in reasonably close proximity, although chairs have been spaced for purposes of physical distancing.  

Outpatients and ambulatory elective patients will also be screened – mostly this will be undertaken prior to the patient arriving at the hospital. 

Patients in the community will be screened prior to any visits. 

Non-urgent surgery and outpatient appointment

We continue to provide health services across the region, in order of clinical priority. This may mean managing appointments in a different way such as via online/telephone/non-contact methods. Please be reassured that you will be contacted as soon as we can if you have an outstanding appointment or surgery


Midwifery care and maternity care is an essential service and is available for everyone who needs it. For pregnancy-related care and advice please contact your Lead Maternity Caregiver. Healthy well women with normal pregnancies are encouraged to consider birth at home or their local primary maternity unit.  Women can also consider a postnatal transfer to a rural primary maternity unit for inpatient postnatal care.

Women in labour in a maternity facility will be allowed one support partner, for the duration of the labour and birth. A maximum of one visitor at a time and one visit per day for women in antenatal in-patient or postnatal wards.