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Hospital services

Our hospitals services at Orange

You cannot be asked to provide your vaccine pass to access basic needs services, including supermarkets, dairies, petrol stations, public transport, pharmacies and essential health care - this includes our hospital services and visitation. 


Safety measures have been implemented at our hospitals to limit contact with our patients as much as possible, as the number of COVID-19 cases escalates.

Dunedin Hospital

Dunedin Hospital is a Southern DHB hospital, providing specialist care for our community across the district.

See the specialist services available here below, and find out more about accessing these services here.

You can also find important information and frequently-asked questions here.

Visiting hours at Dunedin Hospital during Covid are to 2pm – 6pm daily

The following wards at Dunedin Hospital have special visiting guidelines:

  • The Neonatal Intensive Care Unit, Adult Intensive Care Unit and High Dependency Units have visiting by appointment only. 
  • The Adult Intensive Care Unit has a designated quiet time between 12noon – 2:00pm. 

Southland Hospital   

Visiting hours at Southland Hospital during Covid are 2:00pm – 6:00pm daily 

Lakes District Hospital

Lakes District Hospital currently has a ‘no visitors’ policy for its general ward - please call the ward if you have any concerns about your whānau/friend. It is always best to call the wards to check before visiting.

Wakari Hospital 

Wards 9A and 10A are by appointment only.

All other mental health, intellectual disability (ISIS) visiting times are: 3:00 – 8:00pm or other times by arrangement. Long-term rehabilitation ward: 2:00 – 8:00pm with special arrangements for families, telephone: (03) 476 2191.

Returned Services Association visitors please telephone: (03) 466 4888.

All visitors need to:

  • Wear a medical mask and other PPE as required. Mask exemptions are no longer accepted and visitors without a mask will be turned away.
  • Adhere to visiting hours and other instructions/restrictions.
  • Follow door screening processes as well as any process for designating and approving visitors.

Visitors to wards

  • A maximum of two registered visitors for the patient’s entire admission.
  • Only one of the two registered visitors can visit a day.
  • Charge Nurse Manager/Midwife Manager/Unit Managers may make exceptions or further restrictions to this rule. 

Visitors to outpatient appointments and ambulatory care (walk-ins)

  • Only one support person who has been screened and approved by the relevant outpatient area.

Some wards have special visiting guidelines, please contact a ward directly to confirm visiting.

Requirements for visiting our hospitals 

With the national move to Orange all staff, patients, and visitors to Southern District Health Board facilities over the age of 8 years old still need to wear a surgical face mask. Visitors with mask exemptions will not be admitted entry.

This includes: 

  • When in Common Areas 
  • In Wards 
  • In Lifts/Elevators 

They should also be worn: 

  • By inpatients where practicable/sensible 
  • When patients are moving through common/shared spaces

We ask visitors to continue to practice hand hygiene and to please stay home if you are sick.

Physical distancing  
Please keep 2 metres from people you do not know in public places. Keep 1 metre apart in controlled environments like workplaces where practicable. 

In the hospital cafeteria / café please comply with the 2 metres rule and do not rearrange seating, Please wear your mask when you’re not eating. 

Changes to hospital entrances

Restricted entrances at all facilities with all entrances monitored by staff, visitors screened for COVID-19 symptoms before entry, and public health measures enforced ( wearing a surgical mask, hands sanitised).

Entrances for each site are as follows: 

Dunedin Public Hospital 

  • Entry through main entrance on Great King Street 

Southland Hospital 

  • Entry through main hospital entrance (east entrance) 
  • West entrance closed 
  • Separate entry for Ophthalmology

Wakari Hospital 

  • Entry through main building front doors 
  • Helensburgh entrance through main front doors 
  • 9C Entrance closed 

Lakes District Hospital 

  • Access to the Emergency Department (ED) will be from the ambulance entrance (ED entrance off Lucas Place), where there is limited parking.  
  • Walk ins to the ED should use the ambulance entrance (ED entrance off Lucas Place) where triage nurses will allocate priority according to triage principles 
  • Access to the maternity ward will be through the Main Hospital Entrance off Douglas Street until 6 pm. For access during 6 pm - 8 am, entry will be around the side of the maternity unit at the front of the hospital. Please call your LMC or the maternity unit in advance for pre-screening. 
  • Patients visiting the hospital for other appointments including Outpatients clinics, Physiotherapy, Occupational Therapy and X-Ray/ CT or visitors should continue to use the Main Hospital Entrance off Douglas Street. 

For more details at Lakes District Hospital, click here
A map of the changes is attached below:

Hospital Cafes

All cafes are open under Orange apart from Snowline Cafe (Wakari) which is only open to Staff.
Restrictions are as follows:

  • Face masks must be worn whilst interacting others in the café
  • Sanitise your hands
  • Maintain the seating arrangements
  • Do NOT place your worn face mask on the tables whilst eating.
  • Staff will be monitoring numbers and may restrict access.
  • Attempt to limit your time in the café to allow others to use the facility.
Non-urgent surgery and outpatient appointment

We continue to provide health services across the region, in order of clinical priority. This may mean managing appointments in a different way such as via online/telephone/non-contact methods. Please be reassured that you will be contacted as soon as we can if you have an outstanding appointment or surgery.

You are allowed one support person with you during your outpatient appointment. Visitor restrictions apply.

If you are having surgery and have had COVID-19, or get it while you are waiting for surgery, please get in contact with your surgical team right away.


Midwifery care and maternity care is an essential service and is available for everyone who needs it. For pregnancy-related care and advice please contact your Lead Maternity Caregiver. Healthy well women with normal pregnancies are encouraged to consider birth at home or their local primary maternity unit.  Women can also consider a postnatal transfer to a rural primary maternity unit for inpatient postnatal care.

  • Where there is no suspicion of COVID-19 contact or symptoms for either the patient or support person, one key support person (one partner OR one birthing partner) can accompany patients into the assessment room and birthing suite.
  • Following birth, one key support person can visit and only once daily.
  • Overnight stays are permitted in delivery suites.
  • One key support person is allowed in the inpatient room overnight (8pm-8am), if the patient is in a single room and at the discretion of the Charge Nurse Manager/Midwife Manager/Unit Managers.
  • Operating theatre attendance is on a case-by-case basis at the discretion of the senior medical team.
  • For perinatal loss/palliative care a key support person plus three other support people are allowed at any time.