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The Southern health system is at Alert Level 2.

Thank you to our community for your support during the various alert levels - we are now at Alert Level 2 as we unite against COVID-19. We want to reassure you that we are here to help. Essential services are running and support is there for you if you need it. If it’s an emergency, call 111.

If you have flu-like symptoms, please ask if you should be tested for COVID-19. Call your GP, or 0800 VIRUS19 (for people in Otago and Southland only).

What is COVID-19?
Everything you need to know about COVID-19 in one place: COVID-19 National response website

COVID-19 symptom chart
Where to get advice and testing for COVID-19

People in the Southern district with cold and flu symptoms who were seeking a COVID-19 test should call 0800 VIRUS19 (0800 847 8719) or their local GP for advice, and should stay at home.

If you are offered a test for COVID-19, please take it. It will help us ensure we don’t have community transmission, and help keep your friends, family and whānau safe.

A COVID-19 test is free of charge.


 At the weekends, testing will be provided by appointment at the WellSouth offices Dunedin Urgent Doctors and at Queenstown Medical Centre in Queenstown-Lakes.

(Please note, these services are not walk-in clinics and patients should call to be referred first.)

For health advice, please call Healthline free on 0800 611 116

Designated Practices

Designated practices are general practices that accept their own patients and patients who either are not enrolled in a local general practice or don’t want to go to their usual GP. People looking for an appointment with a designated practice, should contact the
0800 VIRUS19 call centre:

Designated Practices in Southern:

-       Alexandra Family Medical
-       Aspiring Medical Centre/ (Wanaka)
-       Cromwell Medical Centre
-       Dunedin Urgent Doctors
-       Fiordland Medical Centre (Te Anau)

-       He Puna Waiora Wellness Centre
-       Health Central Ltd (Alexandra)
-       Invercargill Medical Centre
-       Junction Health (Cromwell/Central Otago)
-       Kurow Medical (Kurow/Waitaki)
-       Mosgiel Health Centre (Mosgiel/Taieri)
-       Mornington Health Centre (Dunedin)
-       Otautau Medical Centre
-       Queenstown Medical Centre
-       Queens Park General Practice (Invercargill)
-       South City Health Centre (Invercargill) 
-       Wakatipu Medical Centre
-       Wanaka Medical Centre

 General Practices Testing for COVID-19

A number of general practices in the region are providing their usual care as well as testing for COVID-19. If you are enrolled with one of these practices this might be the right place for you to be tested. Call your own practice first.

 -      Albany Street Medical Centre
-       Alexandra Family Medical
-       Amity Health Centre
-       Aurora Health Centre
-       Bester McKay Family Doctors
-       Bluff Community Medical Trust
-       Broadway Medical Centre
-       Catherine Street Medical Centre
-       Catlins Medical Centre
-       Caversham Medical Centre
-       Central Medical Oamaru
-       Clutha Health First
-       Clutha Health First General Practice
-       Cromwell Family Practice
-       Cromwell Medical Centre
-       Doctors Adam & Cleveland
-       Dr Johri’s Practice
-       Dunedin North Medical Centre
-       Dunedin South Medical Centre
-       East Otago Health
-       Gardens Medical Centre
-       Gordon Road Medical Centre
-       Gore Health Centre
-       Gore Medical Centre
-       Green Island Family Health Care
-       Green Island Medical Centre
-       Harbour Health (Port Chalmers)
-       HealthCentral Ltd.
-       Helensburgh Medical Centre
-       He Puna Waiora Wellness Centre (Invercargill)
-       Invercargill Medical Centre
-       Lawrence Medical Centre
-       Lumsden Medical Centre
-       Maori Hill Clinic
-       Mataura Medical Centre
-       Milton Health Centre
-       Mornington Health Centre
-       Musselburgh Medical Centre
-       North End Health Centre
-       Oamaru Doctors
-       Otautau Health Centre
-       Pitt Street Medical
-       Queens Park General Practice
-       Servants Health Centre
-       Te Kāika (Dunedin)

Symptoms for COVID-19 are:
  • a fever (high temperature)
  • a cough
  • shortness of breath or trouble breathing
  • a sore throat
  • sneezing and a runny or dripping nose
  • a temporary loss of sense of smell
If you are unwell but don't have COVID-19 symptoms

If you are unwell please call Healthline free on 0800 611 116 or call your local GP.

If you have a general health enquiry useful information can be found on the Ministry of Health website.

Hospital visiting hours

Our hospital visiting hours remain unchanged at this stage but visitors are asked not to visit hospital if they are unwell.

Do not visit our hospitals if you are unwell
We need to keep our patients and staff safe. With community transmission of COVID -19 in New Zealand please do not visit our hospitals if you are unwell. If you have cold or flu symptoms please get a COVID -19 test.

Screening at our hospitals

At Alert Level 2 patients may be asked screening questions, eg about whether they have been overseas recently, had contact with anyone who has been overseas recently, or had any potential recent exposure to COVID-19 such as being a close contact of a confirmed or probable case. They may also be asked if they have recently travelled to Auckland, or been in contact with someone who has.

Hospital services

As much as possible, all hospital services are running as normal.  If we need to change an appointment or a scheduled procedure, the patient concerned will be contacted directly.

Aged Residential care
Southern aged care facilities have gone into lockdown, as advised by the Prime Minister. If you need to contact an aged care facility please telephone them and do not visit.

Hospice services
Palliative care services (Hospice Southland and Otago Community Hospice) are continuing to offer full services, operating under Alert Level 2 guidelines

Information on social media

If you have a social media account, you can find up-to-date information on:

Please follow and share.